I worked at Rated People as a user experience specialist.
My role was to identify challenges people are facing with the current site and additionally to design user experiences for undisclosed products which were to be launched.
The research included one-on-one interviews (semi-structured) with Rated People tradesmen, who use the product – both the app, website – in order to find business. During these interviews participants were additionally asked to complete tasks with one of their products. This was filmed and analysed. Recommendations were later presented to product owners.
I designed user flows which were later turned into clickable Axure prototypes for user testing.